Bank of Scotland Plc

Financial Ombudsman decision DRN1493007 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

He agreed a repayment plan with Halifax to pay back some money he owed on a credit card account.Treatment in financial difficulty

Halifax said it hadn’t sold the debt. It had just asked agents to manage it on a day to day basis. It still didn’t think that it had done anything wrong when it did that. But it thought it had given Mr F poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1493007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.