Bank of Scotland Plc

Financial Ombudsman decision DRN1492936 Upheld

Upheldoutcome, as published by the Ombudsman

£293redress stated in the decision

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Lloyds has been unhelpful to the point of being obstructive in her efforts to get her money back.Payment delayed or failed

it acknowledged its’ poor service and delay in dealing with her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1492936.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.