Nationwide Building Society

Financial Ombudsman decision DRN1492045 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

failed to provide promptly an e-mail address to which his signed authority could be sent. Overall, I am satisfied the society should have better handled this matter.Account closed or refused

Mr C complains that Nationwide Building Society provided incorrect information about the way he could access the money in his ISA and failed to deal appropriately with the complaint he subsequently raised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1492045.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.