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Creation Consumer Finance Limited

Financial Ombudsman decision DRN1484561 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr G complains about the service provided to him by Creation Consumer Finance Ltd (“CCF”) in respect of his credit card account (“account”).Charges and fees

He then asked for his concerns, and how they had been handled to date, to be treated as a “formal complaint”.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1484561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.