Nationwide Building Society

Financial Ombudsman decision DRN1482339 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Miss R has complained she’s being asked to repay a debt on a Nationwide Building Society account in her name although she never authorised the original disputed transactions.Unauthorised transaction

Advised to check her credit record, she discovered there were four defaults linked to current accounts in her name.Credit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1482339.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.