Firms › RBS Collective Investment Funds Limited ›
RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN1482014 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr M complains that The Royal Bank of Scotland Plc (“RBS”) treated him unfairly and unreasonably when dealing with changes to his offset mortgage.Mortgage administration
RBS incorrectly told Mr M that this wouldn’t affect the mortgage.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1482014.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.