HSBC Bank plc

Financial Ombudsman decision DRN1476353 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

J, a limited company, complains that HSBC Bank Plc caused delays when it applied for a business bank account.Account closed or refused

HSBC accepts it did not process J’s application as quickly as it should have doneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1476353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.