Halifax Limited

Financial Ombudsman decision DRN1474557 Upheld

Upheldoutcome, as published by the Ombudsman

£107redress stated in the decision

Thu May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Refund any fees and interest that arose as a result of this paymentCharges and fees

Mr D complains that Halifax did not cancel a standing order after it had been instructed to do so. This led to a payment being made in errorPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1474557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.