Lloyds Bank PLC

Financial Ombudsman decision DRN1471056 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr P complains that the level of service he received from Lloyds Bank PLC’s (“the bank”) when he asked it to provide him with redemption figures for properties held in security for his borrowings fell below what he ought to have expected.Mortgage administration

our adjudicator concluded that the bank wasn’t clear enough with Mr P as to what his position was when he first asked for the redemption figures, and that this led to the matter being drawn-out unnecessarily.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1471056.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.