Barclays Bank Plc
Financial Ombudsman decision DRN1466095 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
whether Barclays acted fairly in asking the complainants to pay the outstanding balance of the loanIrresponsible lending
Barclays made errors when changing the mandate for the current account after the complainants left the partnershipService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1466095.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.