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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN1462408 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

Mr and Mrs F complain that Northern Rock (Asset Management) plc (NRAM) should not have given them an interest only mortgage that was not affordable for them.Irresponsible lending

pay Mr and Mrs F £150 for the distress and inconvenience caused by its poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1462408.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.