Ulster Bank Ltd

Financial Ombudsman decision DRN1460881 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

The account went into an unauthorised overdraft as a result.Unauthorised transaction

It’s clear that Ulster Bank shouldn’t have accepted Ms J’s instruction after it said it wouldn’t.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1460881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.