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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN1455595 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
it still breached confidentiality because it sent confidential information to solicitors who were not acting for either party.Data and privacy
RBS ended Mr T’s facility by accepting notice and repayment from his guarantor without consulting with him or giving him the chance to make alternative arrangements.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1455595.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.