HSBC Bank plc

Financial Ombudsman decision DRN1445923 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs S complains that HSBC Bank Plc transferred money from one account to another without her permission.Unauthorised transaction

She also complains that a default was unfairly added to her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1445923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.