Bradford & Bingley Limited

Financial Ombudsman decision DRN1445422 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Ms K complains that Bradford & Bingley Plc did not respond appropriately to her requests for assistance in relation to the shortfall due at the end of her mortgage term.Mortgage administration

Over a significant period of time, Ms K did not get the help from the bank she asked for. Instead, the bank either did not respond to her at all or sent her standard letters which did not assist her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1445422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.