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Lloyds Bank PLC
Financial Ombudsman decision DRN1444663 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Miss C complains that Lloyds Bank PLC will not refund a transaction she made on her credit card account.Card dispute or chargeback
It accepted, however, that there had been some service failings and paid Miss C £300 by way of apology.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1444663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.