National Westminster Bank Plc

Financial Ombudsman decision DRN1440971 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

NatWest has accepted that it has not handled matters well and has it made a number of mistakes in trying to set up the loan. It agreed to refund the interest and pay compensation.Charges and fees

I am satisfied that all the interest charged from December 2012 until 31 December 2013, amounting to £824.69, has been refunded in full. The rate of interest has been reduced.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1440971.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.