Barclays Bank Plc
Financial Ombudsman decision DRN1436010 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
complain that Barclays Bank Plc delayed in setting-up alternative payment arrangements when they experienced financial difficulties.Treatment in financial difficulty
I also think that Barclays Bank Plc should amend their credit record so that it shows the position in which it would have been had the term extension taken place on 5 March 2012.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1436010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.