Carcashpoint Limited

Financial Ombudsman decision DRN1431471 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

CCP exercised significant forbearance before it finally resorted to repossession.Treatment in financial difficulty

The loan agreement provides for storage fees, and the car was in storage between repossession and sale, so I can’t find that CCP is wrong to charge for storage.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1431471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.