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PayPal Europe Sarl & Cie, SCA
Financial Ombudsman decision DRN1428545 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Support for vulnerable customers
In the Ombudsman’s words
didn’t provide him with a refund the same day he requested onePayment delayed or failed
He says he has dyslexia and has trouble putting things into writing, so he prefers to use the telephone.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1428545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.