National Westminster Bank Plc

Financial Ombudsman decision DRN1428333 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mrs C responded to say, in summary, that National Westminster bank should not have lent money to a full time student and that additional charges had been added to the loan account.Charges and fees

Mr C’s mother, Mrs C, complains on behalf of her son, that National Westminster Bank Plc mis-sold him a loan when he was a student.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1428333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.