Lloyds Bank PLC

Financial Ombudsman decision DRN1426708 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr B complains Lloyds Bank Plc (‘Lloyds’) treated him unfairly when he was experiencing financial problems.Treatment in financial difficulty

He says they didn’t take his personal circumstances into account when he asked for help with charges on his overdraft.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1426708.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.