Black Horse Limited
Financial Ombudsman decision DRN1426384 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
She also complains about the interest rates and charges applied to the loan.Charges and fees
She also complains about the interest rates and charges applied to the loan.Interest and rates
Her complaint mainly relates to the loan taken out in October 2007 (which consolidated the previous loans) – namely, that she was too unwell to enter into the loan and the process for renewing the loan was flawed. She complains about Black Horse’s treatment (including its insufficient regard to her ill health)Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1426384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.