National Westminster Bank Plc

Financial Ombudsman decision DRN1423834 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

correct his credit file to reflect this.Credit file reporting

Mr B complains that National Westminster Bank Plc (“NatWest”) told him that he was not able to clear his personal loan because it was a refinance loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1423834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.