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Yorkshire Bank Home Loans Limited

Financial Ombudsman decision DRN1412737 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

allowed his former partner, over several years, to access his account and to take out a loan in their joint names without his knowledge or authorityUnauthorised transaction

enabled Ms C to set up internet banking on the business accountIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1412737.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.