HSBC Bank plc

Financial Ombudsman decision DRN1408067 Not upheld

Not upheldoutcome, as published by the Ombudsman

£345redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr B is unhappy about charges applied by HSBC Bank Plc to his account.Charges and fees

I have therefore taken into account whether HSBC has acted in a positive and sympathetic manner towards Mr B since being made aware of his circumstances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1408067.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.