Santander UK Plc
Financial Ombudsman decision DRN1376194 Upheld
Upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Mr A complains that Santander UK plc will not pay interest on its partial refund of the mortgage exit administration fee he paid.Charges and fees
Mr A complained that the mortgage exit administration fee he paid was more than the amount quoted in his offer document. Santander refunded the difference as a gesture of goodwill, but Mr A considered it should also pay interest on the refund.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1376194.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.