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Citibank International Limited

Financial Ombudsman decision DRN1369706 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

allowed a series of payments to be taken in April, May, June and July 2014Unauthorised transaction

shortfall in the bank’s refund of just over £50Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1369706.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.