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MotoNovo Finance Limited
Financial Ombudsman decision DRN1369167 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr D complains that MotoNovo Finance Limited took unnecessary court action against him in regard to his hire purchase agreement (HPA).Treatment in financial difficulty
They said there was conflicting information regarding the arrears in January 2019.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1369167.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.