Bank of Scotland Plc

Financial Ombudsman decision DRN1366522 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He complained to the bank. Halifax accepted that some of the advice it had given, but not all of it, was wrong. It apologised for the service Mr H had received, and said it had given feedback to the members of staff who had been involved in the phone call. It offered to pay Mr H £40 for his trouble.Complaint handling

gave Mr H incorrect information during a phone call, and provided him with poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1366522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.