Santander UK Plc
Financial Ombudsman decision DRN1365989 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Santander accepted it made further errors on Mrs S’s account but the adjudicator noted it had refunded all the fees that shouldn’t have been applied.Charges and fees
Mrs S is upset that Santander UK Plc is still making mistakes with her account after this Service dealt with her complaint earlier this year.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1365989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.