Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›

MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN1361716 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Interest and rates

In the Ombudsman’s words

Mr B complains about what Marks & Spencer Financial Services Plc (“M&S”) did when it closed his account.Account closed or refused

Mr B said he’d missed out on 5% interest on his annual savings. Instead he got 0.35%.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1361716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.