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Financial Ombudsman decision DRN1357169 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

FCA CONC 7 dealing with arrears, default and recovery, including treating customers in default or in arrears difficulties with forbearance and due considerationTreatment in financial difficulty

Good Practice Awareness Guidelines for Consumers with Mental Health Problems and DebtSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1357169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.