Barclays Bank Plc
Financial Ombudsman decision DRN1351062 Not upheld
Not upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Thu Feb 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
poor administration of the bank in seeking to resolve this matterComplaint handling
failed to properly look after and protect information that it held about himData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1351062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.