Platform Funding Limited

Financial Ombudsman decision DRN1348953 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs F’s mortgage account fell into arrears and Platform sent a field agent to their address.Treatment in financial difficulty

Mr and Mrs F complain that Platform Funding Ltd unfairly charged them for a visit by a field agent and ask that the charge is refunded.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1348953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.