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Tesco Personal Finance Limited
Financial Ombudsman decision DRN1348207 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mrs B complains that Tesco Personal Finance PLC misled her about the balance of her credit card account and then charged her late payment fees and interest.Charges and fees
She complained, but the bank rejected her complaint, which she referred to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1348207.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.