Barclays Bank Plc
Financial Ombudsman decision DRN1344700 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mrs A complains on behalf of Mr B that Barclays Bank Plc mis-sold Mr B an upgrade to the Additions Plus packaged account in August 2007.Product mis-sold
She considers Mr B is a vulnerable customer who shouldn’t have been sold the account.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1344700.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.