Bank of Scotland Plc

Financial Ombudsman decision DRN1342664 Not upheld

Not upheldoutcome, as published by the Ombudsman

£209redress stated in the decision

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

failed to register him for online and telephone bankingIdentity checks and access

Mr M, who has an enduring power of attorney to act on behalf of his mother-in-lawBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1342664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.