Mortgage Express
Financial Ombudsman decision DRN1342620 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr C complains that Mortgage Express failed to respond positively and sympathetically to the financial difficulties he is facing because it will not allow him to re-arrange his mortgage.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1342620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.