HSBC Bank plc

Financial Ombudsman decision DRN1340559 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr S complains that HSBC Bank Plc didn’t deal properly with two unauthorised transactions.Unauthorised transaction

The bank offered to pay Mr S a further £150 to apologise for not making the complaint process clearer than it did.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1340559.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.