NRAM Limited

Financial Ombudsman decision DRN1338606 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss P complains about how NRAM plc trading as Landmark Mortgages Limited has managed her mortgage account.Mortgage administration

There was one occasion, in September 2016, when Miss P was given wrong information by Landmark which led her to underpay slightly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1338606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.