NewDay Ltd

Financial Ombudsman decision DRN1332481 Upheld

Upheldoutcome, as published by the Ombudsman

£58redress stated in the decision

Thu Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr and Mrs A complain that NewDay Ltd caused a number of delays in relation to a chargeback for £57.52 for a hotel stayCard dispute or chargeback

I think NewDay received good notice of the dispute from Mr and Mrs A, but delayed sending the declaration form.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1332481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.