Santander UK Plc
Financial Ombudsman decision DRN1330701 Not upheld
Not upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Ms W complains that Santander UK Plc refused to renegotiate her personal loan when she was facing financial difficulties and harassed her for payment.Treatment in financial difficulty
She also says it imposed charges on her current account which led to a cycle of debt.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1330701.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.