National Westminster Bank Plc

Financial Ombudsman decision DRN1327664 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

They also said some charges had been incorrectly applied and that NatWest didn’t help them when in financial difficulties.Treatment in financial difficulty

Mr B and Mrs S complain that National Westminster Bank Plc (NatWest) have applied charges to their account that they believe are unfair, disproportionate and excessive.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1327664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.