HSBC Bank plc

Financial Ombudsman decision DRN1324304 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

HSBC therefore placed a block on the card’s further use, pending security checks.Funds blocked or frozen

HSBC provided Mr T with a poor service in the period between his first call and his card being reinstated, approximately a day later by giving inconsistent information and by not returning calls as promised.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1324304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.