Nationwide Building Society

Financial Ombudsman decision DRN1317738 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr H and Ms E complain that Nationwide Building Society treated them unfairly and unreasonably when they applied for a mortgage.Mortgage administration

Mr H and Ms E seem to agree £200 compensation is fair and reasonable for the difficulties they experienced making their complaint to Nationwide.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1317738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.