Sainsbury's Bank Plc

Financial Ombudsman decision DRN1304176 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Bereavement and power of attorney

In the Ombudsman’s words

Sainsbury’s confirmed that they were paying back £1,416.53 which comprised £912.10 overpayment plus £504.43 interestCharges and fees

Mr M brings this complaint on behalf of his late mother’s estate and with the consent of the executor of this estate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1304176.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.