R. Raphael & Sons Limited

Financial Ombudsman decision DRN1298096 Upheld

Upheldoutcome, as published by the Ombudsman

£769redress stated in the decision

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

applied interest and charges to her credit card accountCharges and fees

applied interest and charges to her credit card accountInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1298096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.