Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN1294799 Upheld
Upheldoutcome, as published by the Ombudsman
£408redress stated in the decision
Tue Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs C have complained Nationwide Building Society did nothing to alert them to their son’s unauthorised use of their debit card over 300 times for online games.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1294799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.