Nationwide Building Society

Financial Ombudsman decision DRN1293307 Not upheld

Not upheldoutcome, as published by the Ombudsman

£512redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

incorrectly told them that they could not port their mortgageMortgage administration

I did not accept, as Nationwide says, that it did not realise that this ought to have been dealt with quicklyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1293307.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.